We notched up another success in our merger process over the weekend, upgrading the banking platform used by Australian Central to one of the most advanced in the country.
While it goes unseen to members, the banking platform is a big part of our operations – it determines what products and services we’re able to offer and is the link between members and their accounts.
Savings & Loans and Australian Central currently use different systems and a major step in making the merger a success is bringing these two ‘back ends’ together.
We’ve divided the changeover into two components: upgrading the system used by our Australian Central division, which took place on the weekend; and converting the platform used by Savings & Loans, which is a much larger project and will happen later this year.
The best news to come from the weekend is that the upgrade happened with very few members noticing any changes. There were a few minor disruptions but scheduling the upgrade for a weekend meant any impact on members was low.
Once the integration of the two divisions is complete, we’ll be able to take full advantage of the new technology to improve access for our members and the products we offer.
We’ve already introduced some great benefits for members as a result of the merger, including reducing fees and enhancing products (PDF), and the upgrade to our banking systems will open up even more improvements.
A lot of the work we’ve been doing since December 2009 will become apparent over the next few months as we announce the products our new credit union will offer and proposed new name, which members will vote on at our Annual General Meeting. We’ve had a lot of discussions with members about both of these important aspects of the merger, and can’t wait to share them with you.