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Hi Greg, I think this is an excellent communication tool! Whilst it may not be everyone's cup of tea I think its great that you have it on offer for those of us who like to blog. I think its great that you interact with your members direct and give us the opportunity to blog with fellow members. I have learnt a thing or two from some of the posts from other members.

I am not much of a phone person so I havent called your chat line but i guess that may work for some people.

Technology is moving at such a rapid rate and for some of today's youth this is the only way they know how to communicate (yes I am from the Fax generation, but I am trying I have to keep up with my kids). I guess its about having access when you as a customer wants it - which is very different to being confined to business hours.

Would be good to see some more online functionality on your website that way people can do the things they would like to do when they want to do them.

Keep up the good work look forward to some more frequent posts.

Mark.

Good Morning

As this site was the only access point on my computer, I would like to know the current situation regarding whether S&loans are to establish a branch office at the Redeveloping Hallett Cove Shopping Centre, or at least an ATM.

John
Hallett Cove

Regarding: Unable to split credit transactions from same banking institution being done the same day.
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I am disappointed and amzazed that Savings and Loans are unable to split directly credited transcations that come on the same day from the same financial institution.
I really dont see that it should be a problem to do this and find this very backward!
I have a business account with you and have asked that the transaction be split, only to be told it cant. As there are two different amounts from two of my customers,Savings & Loans have made the transaction appear as if it were only from one party (and may I point out this was the lesser credit), I am now unable to justify where the money came from! Mt accountant has told me in the event of being audited by the ATO, this is not acceptable, and as such I belive this needs to be rectifyed immediately for all customers.

@Tiffany – The easiest way to fix your problem is to ask your clients to deposit money using your account number rather than your member number – this will guarantee the deposits come through as separate amounts.

If you call our Member Contact Centre or drop into a branch then we can tell you the separate amounts on the previous deposits. Also, if necessary then I’m sure we’d be able to give you some sort of letter that explains the previous deposits.

With the introduction of the various member categories why is this status not shown on Internet banking page/s each month? It seems the only way to find out is to wait until fees are withdrawn from an account. What information was provided to tell members when the fees are/were withdrawn? What if there is/was insufficient funds for the fees at the time they are due? Another fee?

A note for the moderator re "until the author has approved them". It would be interesting to know who the author of this comment is, as the writer I certainly approve them.

@John – We are looking into the possibility of displaying the fee categories in Internet Banking. The are a couple of hurdles to overcome, such as the calculations not being completed until the first working day of the month – this means the wrong information could be displayed on Internet Banking for up to three days on a long weekend.

Remember that while you can go ‘up’ a fee category to MemberPlus each month, you can only go ‘down’ to the Member23 or Member categories each quarter, and that you can always check what you qualify for by calling 13 11 82 or using our member calculator.

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